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Our site
About Us
Welcome to ePacks, UK's online retailer of JanSport backpacks and accessories. At ePacks, we're committed to providing each customer with superior service. Were completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at custserv@epacks.co.uk.
Making a Purchase
Paying by CHEQUE & POSTAL ORDER, please make cheque's & postal orders payable to epacks.co.uk.
Paying by CHEQUE this may take up to 4 days to clear & up to 3 day to deliver.
Paying by POSTAL ORDER it will take up to 3 days to deliver
(Note: data sent over the Internet will be encrypted)
Shipping and handling
ePacks will only ship in the UK; To ensure customers receive the best service, ePacks will be using Parcel Force & Royal Mail as couriers.
Delivery Schedule
We will normally send your order to you in 7-10 business days. If you have any enquires please do not hesitate to contact us.
Tax charges
All orders include VAT and you should click the exempt button to reduce VAT to zero.
Refunds/returns
If you need to return your merchandise for any reason, please notify ePacks within 14 days of receipt.
If you are returning your item, we will refund you via credit card or Debit card.
*Refund will be made for the price of the item.
*Excluding shipping costs.
*The customer will have to pay the return postage charges.
*We will email you to confirm this.
Warranty
All our products are covered by a full manufactures warranty see JanSport warranty.
Privacy
At epacks.co.uk, we are committed to protecting your privacy. All of the personal data we receive is kept private and confidential and is protected against unauthorized access. epacks.co.uk does not sell or rent your personal information to others.
Updates and Special Offers
As a customer or visitor, you'll occasionally receive email updates about important feature updates to our Web site, new product range, and special offers that might interest you. We hope you'll find these updates informative and helpful.
Epacks comply with two key sets of regulations stated below:
The Consumer Protection (Distance Selling) Regulations 2000 cover businesses that sell to consumers by mail order, phone, fax, over the Internet or on digital TV. Generally these regulations require you to:
· provide customers with specified information before they order
· send them an order confirmation
· give them the chance to cancel the contract
The Electronic Commerce (EC Directive) Regulations 2002 place a number of additional requirements on businesses that sell or advertise products or services to consumers using the Internet, email, interactive digital television or mobile-phone SMS text messages. Areas covered by the regulations include:
· providing customers with specified information
· clearly identifying commercial communications as such
· outlining the steps that need to be taken for a contract to be included
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