Terms & Conditions
Goods are subject to availability and may vary from those advertised.
Although we make all reasonable checks to avoid errors, please note that we reserve the right to cancel or refuse orders for items shown on our website with an incorrect price or with any other incorrect information. No contract is made with you until we have dispatched your order. Where we make a mistake we will give you the option to either:
(i) cancel your order and obtain a refund or any sums paid in advance; and/or
(ii) place the order again at the correct price/on the correct terms.
All Laptop Bags specs are provided by our suppliers and we cannot be held responsible if your laptop does not fit the bag. We will do our best to resolve any issues.
Prices and Payment:
Our advertised prices do not include delivery. The price of the goods may be changed from what is advertised.
We accept payment by bank transfer, cheque, and most types of credit or debit card. Credit card and debit card payments are taken at the point of customer order, not on dispatch of goods.
ePacks run promotions from time to time,
The 10% discount code can only be used on Bags which are not under promotion i.e:
(i) FREE WALLET PROMOTION
(ii) FREE BAG PROMOTION or any other promotions running at that point of time.
or items which have been reduced i.e sale items.
We use 3rd party logistics, meaning our handling, shipping, distribution, warehousing and fulfilment are outsourced. The fulfilment centre picks and packs all our goods. We do not have control over the packing of the goods. Orders recieved by 12:00 pm on a working day are normally processed the same day. Orders after this time are processed the next working day. Express delivery ordered after this time are procssed next working day. Weekend (Saturday and Sunday) orders are processed on Monday.
We charge for all deliveries. Orders placed at weekends or Bank Holidays are normally processed the next working day. Goods in stock are normally delivered the next working day after processing. Unfortuntely we do not ship to Jersey. For special delivery requirements (e.g. Guaranteed Next Day Delivery) – there will be an additional charge. We will use reasonable endeavours to notify you of any delivery delays and reconfirm a new delivery date/time with you.
Royal Mail Tracked 2-4 working days (signature not required, item is tracked up until delivery. If customer not in, item will be left in a safe place or returned to us.)
Royal Mail 1st class Standard 1-2 working days (signature not required, If customer not in, item will be left held at local Royal Mail sorting office for 7 days and will then be returned to us.)
Royal Mail 1st Class Recorded 1-2 working days (signature required, If customer not in, item will be left held at local Royal Mail sorting office for 7 days and will then be returned to us.)
Royal Mail Special Delivery Next day before 1pm (excluding weekends, bank holidays) (signature required, If customer not in, item will be left held at local Royal Mail sorting office for 7 days and will then be returned to us.)
Royal Mail Standard International (Europe) – 3-8 working Days (signature not required, if customer not in, item will be returned to us.) If you do not receive your item after 8 working days, please contact us via email firstname.lastname@example.org or by phone 0044 1535 680455.
Royal Mail International Signed For (Europe) 3-8 working days (signature required, if customer not in, item will be returned to us.) If you do not receive your item after 8 working days, please contact us via email email@example.com or by phone 0044 1535 680455.
Royal Mail Standard International (Rest of World) 5-10 working days (signature not required, if customer not in, item will be returned to us.) If you do not receive your item after 10 working days, please contact us via email firstname.lastname@example.org or by phone 0044 1535 680455.
Royal Mail International Signed For (Rest of World) 5-10 working days (signature required, if customer not in, item will be returned to us.) If you do not receive your item after 10 working days, please contact us via email email@example.com or by phone 0044 1535 680455.
Royal Mail Airsure (Europe) 3-5 working days (signature required, if customer not in, item will be returned to us.) If you do not receive your item after 5 working days, please contact us via email firstname.lastname@example.org or by phone 0044 1535 680455.)
Royal Mail Airsure (Rest of World) 5-7 working days (signature required, if customer not in, item will be returned to us.) If you do not receive your item after 7 working days, please contact us via email email@example.com or by phone 0044 1535 680455.)
DHL 24 – 1 working day (signature required, If customer not in, re-delivery will be attempted up to 3 times. If still not delivered item will be returned to us.
DHL 48 – 1-2 working days (signature required, if customer not in, re-delivery will be attempted up to 3 times. If still not delivered item will be returned to us.
If item is returned to us after delivery has been attempted, a re-delivery charge will apply.
Delivery time starts from when the item is dispatched, not from when item is ordered.
If the goods do not arrive / are incomplete / are the wrong goods / are damaged when you open them, you must inform our Customer Services Department within 48 Hours of receipt or expected delivery. You can contact us at 01535 680455.
If you wish to change delivery address please notify us within 24 hours, as the address cannot be changed once item has been dispatched.
Risk passes to you on delivery. After delivery you are responsible for protecting and insuring the goods against loss, damage or destruction.
£2.99 – 10.00 UK Postage Costs
7.99 – 29.99 International Postage Costs
Postage costs vary depending on weight and destination.
We at ePacks like our customers to shop in complete peace of mind and hence accept returns for a full 28 days from the date of your purchase. So, you can go ahead and shop with confidence!!
* You can return the bag within 7 days for an exchange or a full refund
* After 7 days(till the 28th day), we would be able to process exchange only.
We will accept returns of faulty goods notified to us within 14 days of delivery, subject to the terms of the manufacturer's warranty.
If your bag develops a fault after 14 days:
(i) you must return the faulty bag to us along with detail about fault
(ii) you will have to pay the postage cost of return.
(iii) We will then forward the bag to the manufacturer for repair.
(iv) once item has been repaired it will be returned to us and then we will return the item to you.
(v) postage costs for returning the item must also be covered by you.
Repair of faulty items can take up to 3 weeks.
In the unfortunate event that you need to return an item please follow the steps below:
(i) Your name
(ii) Your address
(iii) Model name of bag
(iv) Date of purchase
(v) Channel of purchase (Our website/Amazon/eBay)
NATIONAL WORKS, 1ST FLOOR,
LUTON ST, OFF WEST LANE,
KEIGHLEY, WEST YORKSHIRE,
Ph: 01535 680455
E Mail: firstname.lastname@example.org
If you have any queries, please contact our Customer Services department, via email email@example.com or telephone 01535 680455.
We do not offer warranty as a retailer, the Warranty is from our suppliers/manufacturers, Eastpak, JanSport, Dakine, EVOC and CamelBak
You will get the benefit of the manufacturer's warranty in respect of all the goods we sell. Please note that we do not provide any warranties ourselves in respect of the goods and all other warranties and representations, whether expressed or implied, by statute, common law or of any other kind are hereby excluded to the maximum extent permitted by law. Any goods unrepaired/repaired by warranty which are sent back to us (epacks). They will be a carriage charge to re-deliver goods back to the customer.
The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty.
If you are not sure which warranty is the right one for your Eastpak please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.
The warranty is limited up the value of the Eastpak in question and is only valid when the product is used for the purpose it was intended under normal conditions. The warranty does not cover any damage caused by normal wear & tear, neglect, misuse, abrasion, exposure to extreme temperatures, acids or solvents; nor does it cover damage caused by third parties during transportation (such as airline travel).
For more information on Eastpak warranty- please refer to eastpak website
JanSport will repair or, if necessary, replace any product with defect in material or workmanship for free. Please, read the conditions in the JanSport guarantee terms.
You can use the following document PDF to have your JanSport bag repaired. Fill in this form and send it together with the faulty JanSport to the address given on the form. All repairs must be sent out to Germany.
Please send clean bags to JanSport Warranty. You may wash your JanSport with water and a mild soap (when washing your bag, if your bag has a leather-covered base, protect it from getting wet). Do not use a washing machine to wash your JanSport as it may harm your bag, which will not be covered by our guarantee. After washing your JanSport, hang it up to dry (do not machine dry).
If you have more questions, please contact firstname.lastname@example.org
For more information on JanSport warranty- please refer to JanSport website
We sometimes offer promotional free gifts. Please let us know if you do not want to receive them.
We sometimes monitor or record telephone calls for training purposes. If your call is not answered, please leave a message and we will get back to you within 12 hours.
Once you have purchased an item from Epacks we will keep you informed with information about new products/offers and competitions. If you would like to exclude yourself from such information, please email us email@example.com under the subject heading “Unsubscribe”.
This Agreement and any contracts made under it are subject to English law and the exclusive jurisdiction of the English courts in relation to all matters (whether based on contractual or non-contractual rights and obligations).
At Epacks we are committed to protecting your security and privacy. We know that when you shop online, you want to know that your name, address, credit card details and other personal information are kept safe and secure.
Epacks' complete commitment to customer service means we'll make sure you, and only you, can view your financial details. We know how annoying junk mail is and we promise not to pass on your e-mail address, home address or any other details to any party.
Refer your family/ friends and earn! When your family member/friend purchases from us, they get 10% off on their purchase. What more, you get 10% off on your last purchase as well!
For obtaining the discount, your friend/family member would need to enter a promotional code at the checkout, mentioning the Name and Order number (4-digit number on the invoice) in the ‘Order & delivery comments’ section. You can pass on to your friend, the promotional code, which is on the back of the invoice of your last purchase. If you have trouble finding it, just give us a call and we will be happy to assist you.
Terms & conditions:
Amazon & eBay customers:
If you have bought from us through Amazon or eBay, your friend/family member should purchase the item through our website and not through our Amazon/eBay channels. Both the referrer and referee both get a FREE wallet each. The referee should mention your full name and post code in the ‘Order and delivery comments’ section.
Is your bag looking like it belongs to the generation gone by?
Is your bag torn and in bad shape?
So, exchange and save a heart!
How to exchange:
Terms & Conditions:
Gift Wrapping Service:
Looking to send out our bags as gifts?
At ePacks, we make it easier for you to gift your loved one. Just choose your bag and put down ’Gift Wrap’ in the ‘Order and delivery comments’ section at the checkout page and we will do the rest. Using high quality gift paper, your bag would be gift wrapped for a nominal charge of £3 only. The billing would be done separately for this service.
With our wide delivery network and trusted partners like Royal Mail & DHL, gifts can be sent to all parts of UK, Europe, Asia, America, Australia and beyond.
So, gift your loved one from the comfort of your home!
FREE WALLET Offer: