T & C

Terms & Conditions - Groupon Deal:

1. Offer valid only on the products listed in the page www.epacks.co.uk/groupon-deal. All other products are not included in the deal.

2. Offer excludes postage which is £4.99 for bags and £7.99 for luggage.(UK mainland only. Additonal charges may apply for offshore and Highlands delivery).

3. Please leave upto 14 days for delivery.

4. The Groupon offer cannot be combined with any other promotion currently running on ePacks.co.uk.

5. Bags / Luggage are available in limited quantities.

 

To claim your discount:

1. Add your favourite bag/luggage onto the shopping basket and click 'Show Display Basket' on left corner of the screen.

2. Proceed to checkout.

3. At the checkout, enter the Groupon code which you have purchased from Groupon's website.

4. Click 'Redeem Coupon' to claim your £30 discount.


Privacy Policy
Eastpak Warranty
Jansport Warranty
Delivery
Returns & Errors
Referral Program
Exchange Program
Gift Wrapping Service

Terms &Conditions

General:

Goods are subject to availability and may vary from those advertised.

Although we make all reasonable checks to avoid errors, please note that we reserve the right to cancel or refuse orders for items shown on our website with an incorrect price or with any other incorrect information. No contract is made with you until we have dispatched your order. Where we make a mistake we will give you the option to either:

(i) cancel your order and obtain a refund or any sums paid in advance; and/or

(ii) place the order again at the correct price/on the correct terms.

 

Laptop Bags

All Laptop Bags specs are provided by our suppliers and we cannot be held responsible if your laptop does not fit the bag. We will do our best to resolve any issues.

 

Prices and Payment:

Our advertised prices do not include delivery. The price of the goods may be changed from what is advertised.

We accept payment by bank transfer, cheque, and most types of credit or debit card. Credit card and debit card payments are taken at the point of customer order, not on dispatch of goods.

 

Promotions:

ePacks run promotions from time to time,

The 10% discount code can only be used on Bags which are not under promotion i.e:

(i) FREE WALLET PROMOTION

(ii) FREE BAG PROMOTION or any other promotions running at that point of time.

 

or items which have been reduced i.e sale items.

 

 

 

Delivery

We charge for all deliveries. Orders received by 4 pm on a working day are normally processed the same day. Orders placed at weekends or Bank Holidays are normally processed the next working day. Goods in stock are normally delivered the next working day after processing. For special delivery requirements (e.g. Guaranteed Next Day Delivery) – there will be an additional charge. We will use reasonable endeavours to notify you of any delivery delays and reconfirm a new delivery date/time with you.

Delivery Services

Royal Mail Tracked 2-4 working days (signature not required, item is tracked up until delivery. If customer not in, item will be left in a safe place or returned to us.)

 

Royal Mail 1st class Standard 1-2  working days (signature not required, If customer not in, item will be left held at local Royal Mail sorting office for 7 days and will then be returned to us.)

 

Royal Mail 1st Class Recorded  1-2 working days (signature required, If customer not in, item will be left held at local Royal Mail sorting office for 7 days and will then be returned to us.)

Royal Mail Special Delivery Next day before 1pm (excluding weekends, bank holidays) (signature required, If customer not in, item will be left held at local Royal Mail sorting office for 7 days and will then be returned to us.)

 

Royal Mail Standard International (Europe) – 3-8 working Days (signature not required, if customer not in, item will be returned to us.) If you do not receive your item after 8 working days, please contact us via email custserv@epacks.co.uk or by phone 0044 1535 680455.

 

Royal Mail International Signed For (Europe) 3-8 working days (signature required, if customer not in, item will be returned to us.) If you do not receive your item after 8 working days, please contact us via email custserv@epacks.co.uk or by phone 0044 1535 680455.

 

Royal Mail Standard International (Rest of World) 5-10 working days (signature not required, if customer not in, item will be returned to us.) If you do not receive your item after 10  working days, please contact us via email custserv@epacks.co.uk or by phone 0044 1535 680455.

 

Royal Mail International Signed For (Rest of World) 5-10 working days (signature required, if customer not in, item will be returned to us.) If you do not receive your item after 10 working days, please contact us via email custserv@epacks.co.uk or by phone 0044 1535 680455.

 

Royal Mail Airsure (Europe) 3-5 working days (signature required, if customer not in, item will be returned to us.) If you do not receive your item after 5 working days, please contact us via email custserv@epacks.co.uk or by phone 0044 1535 680455.)

 

Royal Mail Airsure (Rest of World) 5-7 working days (signature required, if customer not in, item will be returned to us.) If you do not receive your item after 7 working days, please contact us via email custserv@epacks.co.uk or by phone 0044 1535 680455.)

 

DHL 24 – 1 working day (signature required, If customer not in, re-delivery will be attempted up to 3 times. If still not delivered item will be returned to us.

 

DHL 48 – 1-2 working days (signature required, if customer not in, re-delivery will be attempted up to 3 times. If still not delivered item will be returned to us.

If item is returned to us after delivery has been attempted, a re-delivery charge will apply.

Delivery time starts from when the item is dispatched, not from when item is ordered. 

If the goods do not arrive / are incomplete / are the wrong goods / are damaged when you open them, you must inform our Customer Services Department within 48 Hours of receipt or expected delivery. You can contact us at 01535 680455.

If you wish to change delivery address please notify us within 24 hours, as the address cannot be changed once item has been dispatched.

Risk passes to you on delivery. After delivery you are responsible for protecting and insuring the goods against loss, damage or destruction.

Postage costs

£2.99 – 10.00  UK Postage Costs

7.99 – 29.99   International Postage Costs

Postage costs vary depending on weight and destination.

 

 

Returns & Errors

 

We at ePacks like our customers to shop in complete peace of mind and hence accept returns for a full 28 days from the date of your purchase. So, you can go ahead and shop with confidence!!  

 

 Please note:

       * You can return the bag within 7 days for an exchange or a full refund

       * After 7 days(till the 28th day), we would be able to process exchange only.

 

Faulty items:

 

We will accept returns of faulty goods notified to us within 14 days of delivery, subject to the terms of the manufacturer's warranty.

 

If your bag develops a fault after 14 days:

(i)  you must return the faulty bag to us along with detail about fault

(ii)  you will have to pay the postage cost of return.

(iii) We will then forward the bag to the manufacturer for repair.

(iv) once item has been repaired it will be returned to us and then we will return the item to you.

(v)  postage costs for returning the item must also be covered by you.

Repair of faulty items can take up to 3 weeks.

 

In the unfortunate event that you need to return an item please follow the steps below:

  • Contact us either via phone or email (with subject as ‘RETURNS’)
  • Once we are informed, send us the bag with a copy of the receipt, and a note stating why you are returning the bag along with the following details:

                  (i)  Your name

                  (ii) Your address

                  (iii) Model name of bag

                  (iv) Date of purchase

                  (v) Channel of purchase (Our website/Amazon/eBay)

  • All returns need to be sent to the following address:

                  EPACKS RETURNS

                  NATIONAL WORKS, 1ST FLOOR, 
                  LUTON ST, OFF WEST LANE, 
                  KEIGHLEY, WEST YORKSHIRE, 
                  BD21 2LD,

                  Ph: 01535 680455

                  E Mail: custserv@epacks.co.uk

  • Once we receive your bag, we will refund the money to your account right away.

 

NOTE:

  • In case you are returning the bag, the bag should be unused and in the condition which you received it.
  • We strongly recommend that you return the item via ‘signed for delivery’, as in the unfortunate event of the bag getting lost in post, we cannot be held liable for it.
  •  The customer will have to bear the return charges.
  • A 15% admin charge may apply depending on the price of the bag.

If you have any queries, please contact our Customer Services department, via email custserv@epacks.co.uk or telephone 01535 680455.

 

Warranty

We do not offer warranty as a retailer, the Warranty is from our suppliers/manufacturers, Eastpak & JanSport. 

You will get the benefit of the manufacturer's warranty in respect of all the goods we sell. Please note that we do not provide any warranties ourselves in respect of the goods and all other warranties and representations, whether expressed or implied, by statute, common law or of any other kind are hereby excluded to the maximum extent permitted by law. Any goods unrepaired/repaired by warranty which are sent back to us (epacks). They will be a carriage charge to re-deliver goods back to the customer. 

 

 

Eastpak Warranty

Eastpak guarantees its products against possible defects in materials and workmanship it offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur Eastpak will repair or replace the item in question.

The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty.
If you are not sure which warranty is the right one for your Eastpak please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.

The warranty is limited up the value of the Eastpak in question and is only valid when the product is used for the purpose it was intended under normal conditions. The warranty does not cover any damage caused by normal wear & tear, neglect, misuse, abrasion, exposure to extreme temperatures, acids or solvents; nor does it cover damage caused by third parties during transportation (such as airline travel).

For more information on Eastpak warranty- please refer to eastpak website

http://www.eastpak.com/uk-en/warranty

 

JanSport Warranty

JanSport will repair or, if necessary, replace any product with defect in material or workmanship for free. Please, read the conditions in the JanSport guarantee terms.

garantiepas_Jansport-Uk.pdf

You can use the following document PDF to have your JanSport bag repaired. Fill in this form and send it together with the faulty JanSport to the address given on the form. All repairs must be sent out to Germany. 

 

Please send clean bags to JanSport Warranty. You may wash your JanSport with water and a mild soap (when washing your bag, if your bag has a leather-covered base, protect it from getting wet). Do not use a washing machine to wash your JanSport as it may harm your bag, which will not be covered by our guarantee. After washing your JanSport, hang it up to dry (do not machine dry).

 

If you have more questions, please contact jansportwarranty_uk@vfc.com

 

For more information on JanSport warranty- please refer to JanSport website

http://www.jansport.com/js_warranties.php#uk

 

Gifts

 

We sometimes offer promotional free gifts. Please let us know if you do not want to receive them.

 

Telephone Calls

 

We sometimes monitor or record telephone calls for training purposes. If your call is not answered, please leave a message and we will get back to you within 12 hours.

 

Newsletter

Once you have purchased an item from Epacks we will keep you informed with information about new products/offers and competitions. If you would like to exclude yourself from such information, please email us custserv@epacks.co.uk under the subject heading “Unsubscribe”.

 

Law

 

This Agreement and any contracts made under it are subject to English law and the exclusive jurisdiction of the English courts in relation to all matters (whether based on contractual or non-contractual rights and obligations).

 

 

Privacy Policy

 

At Epacks we are committed to protecting your security and privacy. We know that when you shop online, you want to know that your name, address, credit card details and other personal information are kept safe and secure.

Epacks' complete commitment to customer service means we'll make sure you, and only you, can view your financial details. We know how annoying junk mail is and we promise not to pass on your e-mail address, home address or any other details to any party.

 

 

Referral Program:

Website customers:

Refer your family/ friends and earn! When your family member/friend purchases from us, they get 10% off on their purchase. What more, you get 10% off on your last purchase as well!

 

                                        
 

 

 
How does it work?

For obtaining the discount, your friend/family member would need to enter a promotional code at the checkout, mentioning the Name and Order number (4-digit number on the invoice) in the ‘Order & delivery comments’ section. You can pass on to your friend, the promotional code, which is on the back of the invoice of your last purchase. If you have trouble finding it, just give us a call and we will be happy to assist you.

Terms & conditions:

  • This offer cannot be coupled with any other promotion
  • Offer valid for purchases above £ 30 only
  • Offer valid for customers who have purchased from us through our website only.
  • Discount is applicable to the price of the bag only and not the delivery.
  • ePacks reserves the right to deem a particular product ‘not applicable’ to this offer.

Amazon & eBay customers:

If you have bought from us through Amazon or eBay, your friend/family member should purchase the item through our website and not through our Amazon/eBay channels. Both the referrer and referee both get a FREE wallet each. The referee should mention your full name and post code in the ‘Order and delivery comments’ section.

 

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Exchange program:

Is your bag looking like it belongs to the generation gone by?                                 

Is your bag torn and in bad shape?

 

 

                                              

  

Dont worry! Instead of throwing your old bag away, you can exchange your bag with us for a brand new bag from this season’s latest releases. You will get upto 25% off on your purchase under the exchange program and all this while supporting a good cause. All bags are donated to British Heart Foundation, where it generates money for the needy.
 

So, exchange and save a heart!

 

How to exchange:

  • Contact us and we will send you a returns label.
  • Send us back the old bag which you would want to exchange(with name, address, phone number & order number of your last purchase)
  • We will send you the promotional code for the exchange program.
  • You can redeem the code when you purchase your new bag from our website.
  • Your old bags will be sent to British Heart Foundation to raise money for the needy.

 Terms & Conditions:

  • For complete details, please email us at custserv@epacks.co.uk
  • Offer valid only if you have purchased from us earlier.
  • Offer valid for purchases above £ 30 only.
  • Discount on the price of the bag only and not on delivery.
  • Offer cannot be coupled with any other promotion running at the time of exchange.
  • ePacks reserves the right to deem a particular product ‘not applicable’ to this offer.

Continue shopping

 

 

Gift Wrapping Service:

Looking to send out our bags as gifts?

 

                                          
 

 

At ePacks, we make it easier for you to gift your loved one. Just choose your bag and put down  ’Gift Wrap’ in the ‘Order and delivery comments’ section at the checkout page and we will do the rest. Using high quality gift paper, your bag would be gift wrapped for a nominal charge of £3 only. The billing would be done separately for this service.

With our wide delivery network and trusted partners like Royal Mail & DHL, gifts can be sent to all parts of UK, Europe, Asia, America, Australia and beyond.

So, gift your loved one from the comfort of your home!

Continue shopping

 

FREE WALLET Offer:

  • FREE Wallet worth £14.00 with Eastpak Transfer - solid colours only.
  • This promotion is through the website only, any similar item bought from eBay/Amazon does not Qualify for the promotion.
  • Does not include sale items or special offer items, which have been reduced.
  • Colors: we cannot guarantee you color of choice, Subject to Availability
  • Wallet will be sent out with the Bag. 
  • All Wallets are in Brand new condition, any wallets which maybe faulty - ePacks cannot be responsible & should be taken up with Eastpak. 
  • Promotion will be running until stocks last. 
  • Any Eastpak or JanSport Returns bought with a free wallet, should be returned with the free wallet.
  • All our items are returned to base warranty with a proof of return, this terms applies to manufacturing default only.